Consumer Rights Policy
Village Haven LLC, wholly owned by Heart Space Sanctuary, a faith-based 508(c)(1)(a) ministry.
Effective Date: October 24, 2025
Last Updated: February 2, 2026
This Consumer Rights Policy (this "Policy") explains how individuals can exercise privacy rights with respect to personal information processed by Village Haven LLC, a Wyoming limited liability company ("Village Haven," "we," "us," or "our"), in connection with our gig marketplace platform (the "Platform").
1. Scope; Relationship to Our Privacy Notice; Marketplace Context
1.1 Scope. This Policy applies to personal information we process about individuals in the United States who interact with the Platform, including visitors to our websites and apps, account holders, Households/families seeking services ("Households"), and Providers/caregivers offering services ("Providers"), to the extent those individuals are entitled to rights under applicable U.S. state privacy laws.
1.2 Relationship to Privacy Notice. This Policy supplements and is incorporated by reference into our Privacy Notice: Privacy Notice. If there is a conflict, the Privacy Notice controls regarding our general data practices, and this Policy controls regarding rights request procedures and state-specific rights.
1.3 Notice at Collection. For California residents, our "Notice at Collection" disclosures are provided in the Privacy Notice and/or at the point of collection (for example, during account creation, booking, or provider onboarding). See: Privacy Notice.
1.4 Marketplace pricing and fees. Providers list and set their own prices for gigs (Provider Fee). Subject to our payment terms and the payment processor's rules, Providers are intended to receive the Provider Fee for completed gigs. Households pay the Provider Fee plus a separate Platform Fee (currently 15% of the Provider Fee, or as disclosed at checkout) to Village Haven.
1.5 No limitation of non-waivable rights. Nothing in this Policy limits rights that cannot be waived under applicable law.
2. Definitions
The following definitions apply in this Policy. Some terms are defined by law and may vary by state; we use the definitions below to promote clarity and operational consistency.
2.1 "Personal Information (or "Personal Data")" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular individual or household. Personal Information generally does not include information that is aggregated or deidentified in a manner required by applicable law.
2.2 "Sensitive Personal Information (or "Sensitive Data")" means categories of personal information treated as "sensitive" under applicable law, which may include (depending on the state): government identifiers, precise geolocation, account log-in credentials, contents of certain private communications, racial or ethnic origin, religious beliefs, union membership, genetic data, biometric information used for identification, health information, sex life/sexual orientation, and information about children.
2.3 "Consumer" means an individual who is a resident of a state that provides privacy rights to individuals (e.g., California) and whose personal information we process subject to that law. Under some laws, this term may not include individuals acting in an employment or business-to-business context; where applicable, we apply the correct scope for each state.
2.4 "California Consumer Privacy Act or "CCPA/CPRA"" refers to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act and implementing regulations, as may be amended.
2.5 "Sell" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating personal information to a third party for monetary or other valuable consideration, as defined by the CCPA/CPRA.
2.6 "Share" means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating personal information to a third party for cross-context behavioral advertising, as defined by the CCPA/CPRA.
2.7 "Targeted Advertising" generally means displaying advertisements to a consumer where the advertisement is selected based on personal data obtained from that consumer's activities over time and across nonaffiliated websites or online applications, to predict preferences or interests (as defined by applicable law).
2.8 "Profiling" generally means automated processing of personal data to evaluate, analyze, or predict personal aspects (such as performance, preferences, interests, reliability, behavior, location, or movements). Some states provide opt-out rights for profiling in furtherance of decisions that produce legal or similarly significant effects.
2.9 "Authorized Agent" means a person or entity authorized by a consumer to make a verifiable consumer request on the consumer's behalf, as permitted by law.
2.10 "Verifiable Consumer Request" means a request we can reasonably verify as coming from (or authorized by) the consumer about whom we collected personal information, in accordance with applicable law.
2.11 "Global Privacy Control" or "GPC" is a browser or device signal that communicates a user's preference to opt out of certain data uses, such as "sale"/"sharing" (California) and/or targeted advertising (some states), as applicable.
3. Categories of Personal Information
3.1 Categories we collect. The categories of personal information we collect and the purposes for which we use them are described in our Privacy Notice and Notice at Collection, including (typically):
- A.Identifiers (e.g., name, alias, postal address, email, phone number, account identifiers)
- B.Customer records / account information (e.g., profile details, service preferences, household needs, provider qualifications)
- C.Commercial information (e.g., booking history, transaction details, checkout line items, refunds, disputes)
- D.Internet or network activity (e.g., device identifiers, log data, cookie identifiers, usage events)
- E.Geolocation data (approximate location; and precise location if enabled and consented where required)
- F.Audio/visual (e.g., photos you upload; communications content where you choose to share it)
- G.Professional or employment-related information (e.g., certifications, licenses, experience)
- H.Inferences (e.g., inferred preferences to improve matching, integrity, safety, and fraud detection)
3.2 Sensitive Personal Information. We describe Sensitive Personal Information we collect (if any) and how we use it in our Privacy Notice and/or at collection. See: Privacy Notice.
3.3 No "drip" disclosures. We aim to disclose material privacy information at or before collection, and to present choices in a clear, accessible way.
4. Your Rights and How to Exercise Them
4.1 Rights vary by state. Depending on your state of residence and the context, you may have rights to:
- A.Know / Access personal information we process about you
- B.Delete personal information (with legal exceptions)
- C.Correct inaccurate personal information
- D.Data portability (receive a copy in a portable format)
- E.Opt out of certain processing (e.g., "sale"/"sharing" under California law; targeted advertising; certain profiling)
- F.Limit use/disclosure of sensitive personal information (California)
- G.Appeal a denial of certain requests (several states)
- H.Non-discrimination for exercising rights (California and other states)
4.2 How to submit a request. You (or your Authorized Agent) may submit a request using any of the following methods:
Online request portal (recommended): Privacy Request Form.
Email: hello@villagehaven.org
Toll-free number (where required/used): +1 855 768 3073
Mail: 540 Pico Ave, Unit 107, San Simeon, CA 93452
4.3 Request types. Please specify the request type (access/know, delete, correct, portability, opt-out, limit sensitive PI, appeal) and the email/phone tied to your account.
4.4 Authorized Agents. If you use an Authorized Agent:
- A.The Authorized Agent must provide proof of authorization (e.g., signed permission, power of attorney, or other documentation we reasonably request).
- B.We may require you to (a) verify your identity directly with us and/or (b) confirm you gave the agent permission.
- C.For California requests, we will follow CCPA/CPRA requirements for agents.
4.5 Minors; parents/guardians. If a request concerns a minor or dependent, a parent/guardian may be required to provide documentation demonstrating authority (e.g., proof of guardianship) and to complete additional verification steps.
4.6 Verification standards. To protect users, we will verify your identity (or authority) before fulfilling certain requests. Verification methods may include matching information you provide to information we have on file, verifying access to the account email/phone, and/or requesting additional information. We will not require you to create an account solely to submit a rights request, but certain requests may be easier if you have an account.
4.7 When we may deny or limit a request. We may deny or limit requests as allowed by law, including to:
- A.Protect security and prevent fraud
- B.Comply with legal obligations (e.g., tax, accounting, dispute resolution, safety investigations)
- C.Complete a transaction or provide a requested service
- D.Exercise or defend legal claims
- E.Preserve evidence or comply with law enforcement requests where required
- F.Maintain deidentified or aggregated information
If we deny a request, we will explain the basis as required by law and provide appeal instructions where applicable.
5. Global Privacy Control (GPC) and Similar Signals
5.1 California "Do Not Sell or Share" and GPC. Where required under California law, if we receive a valid GPC signal from your browser/device, we will treat it as a request to opt out of "sharing" (and, if applicable, "selling") of personal information for that browser/device, subject to lawful limitations and verification standards. You may also use our preference center: Do Not Sell or Share.
5.2 Other states and targeted advertising. Where recognized by applicable law and our technical implementation, we will honor GPC (or similar universal opt-out mechanisms) as an opt-out of targeted advertising and/or certain data disclosures, as applicable.
5.3 Scope limitations. GPC typically applies to the browser/device where the signal is enabled. If you use multiple browsers/devices or are logged out, you may need to submit additional opt-out requests.
6. California Addendum (CCPA/CPRA)
This section applies to California residents to the extent the CCPA/CPRA applies.
6.1 California Rights. California residents may have the right to:
- A.Right to Know / Access: request the categories and specific pieces of personal information we collected about you; categories of sources; business or commercial purpose; categories of third parties to whom we disclose; and categories of information "sold" or "shared," if any.
- B.Right to Delete: request deletion of personal information, subject to exceptions.
- C.Right to Correct: request correction of inaccurate personal information.
- D.Right to Data Portability: receive information in a portable and, to the extent technically feasible, readily usable format.
- E.Right to Opt Out of Sale/Sharing: opt out of "sale" and/or "sharing" of personal information (as those terms are defined by CCPA/CPRA).
- F.Right to Limit Use/Disclosure of Sensitive Personal Information: limit our use/disclosure of Sensitive Personal Information to those uses allowed under the CCPA/CPRA, where applicable.
- G.Right to Non-Discrimination: not receive unlawful discriminatory treatment for exercising privacy rights.
6.2 Do We "Sell" or "Share" Personal Information? We describe whether we "sell" or "share" personal information (as defined by CCPA/CPRA) in our Privacy Notice. See: Privacy Notice.
Opt-out link (if applicable): Do Not Sell or Share.
If we engage in cross-context behavioral advertising or similar activities, those may constitute "sharing" under CPRA. If we do not, we will state that clearly in the Privacy Notice.
6.3 Limit Use/Disclosure of Sensitive Personal Information. If we use or disclose Sensitive Personal Information for purposes beyond what is permitted without offering a limitation right, you can contact us to limit such use or disclosure via email, hello@villagehaven.org, or by reporting an incident through our portal at Report an Incident.
6.4 California Request Submission and Verification. You may submit CCPA/CPRA requests through Section 4.2. We will verify requests in accordance with CCPA/CPRA regulations. For requests for specific pieces of information, we will apply heightened verification.
6.5 California Response Timing. We will confirm receipt of your request within the timeframe required by law and respond substantively within the timeframe required by law (generally 45 days, with one extension where permitted). If we extend the time, we will notify you and explain why.
6.6 California Non-Discrimination. We will not discriminate against you for exercising your CCPA/CPRA rights. However, if you choose to exercise certain rights, some Platform features may be limited to the extent permitted by law (for example, if we cannot provide certain services without certain data).
6.7 California "Shine the Light" (Civil Code § 1798.83). California residents may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes, if applicable. Submit requests to: hello@villagehaven.org.
If we do not disclose personal information for third parties' direct marketing purposes, we will state that in our Privacy Notice.
7. Other State Privacy Rights Modules
7.1 Colorado (CPA). If you are a Colorado resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy of personal data
- B.Opt out of targeted advertising, the sale of personal data, and certain profiling in furtherance of decisions that produce legal or similarly significant effects
- C.Appeal a denial of a request
- D.Appeals: See Section 8.
7.2 Connecticut (CTDPA). If you are a Connecticut resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy
- B.Opt out of targeted advertising, sale, and certain profiling with legal/similarly significant effects
- C.Appeal denials
7.3 Virginia (VCDPA). If you are a Virginia resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy
- B.Opt out of targeted advertising, sale, and certain profiling with legal/similarly significant effects
- C.Appeal denials
7.4 Utah (UCPA). If you are a Utah resident, you may have the right to:
- A.Access and delete (subject to exceptions)
- B.Obtain a portable copy
- C.Opt out of targeted advertising and the sale of personal data
- D.Utah law generally provides a narrower correction right and different appeal mechanics; where required, we will provide the legally appropriate response.
7.5 Texas (TDPSA). If you are a Texas resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy
- B.Opt out of targeted advertising, sale, and certain profiling
- C.Appeal denials
7.6 Oregon (OCPA). If you are an Oregon resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy
- B.Opt out of targeted advertising, sale, and certain profiling
- C.Appeal denials
7.7 Montana (MCDPA). If you are a Montana resident, you may have the right to:
- A.Access, correct, delete, and obtain a portable copy
- B.Opt out of targeted advertising, sale, and certain profiling
- C.Appeal denials
7.8 Other states. We may extend similar rights processes to residents of other states as laws become effective or where we elect to provide consistent controls.
8. Appeals
8.1 Right to appeal. Residents of certain states (including Colorado, Connecticut, Virginia, Texas, Oregon, and Montana) may have the right to appeal our refusal to act on a request within a specified period.
8.2 How to appeal. You may appeal by:
- A.Using our appeal form: Appeal a Decision.
- B.Emailing: hello@villagehaven.org with subject line "Privacy Rights Appeal"
8.3 Appeal timeline. We will respond to appeals within the timeframe required by applicable law. If your appeal is denied, we will provide information about any further steps available, including contacting your state Attorney General where required.
9. Opt-Out Instructions
9.1 Preference center. You can manage certain privacy choices (including opt-out choices where available) through our preference center: Privacy Request Form.
9.2 Do Not Sell/Share. If applicable, use: Do Not Sell or Share and/or enable GPC.
9.3 Targeted advertising. If applicable, you may opt out of targeted advertising by submitting a request via email at: privacy@villagehaven.org
9.4 Cookie settings. You can manage cookies and similar technologies through our cookie banner/settings tool or learn more in our Cookie Policy:
Cookie Policy: Cookie Policy.
9.5 Mobile app settings. For mobile devices, you may also manage certain advertising preferences through your device settings (where available), in addition to our in-app settings.
10. Response Timing; Extensions; Confirmation
10.1 Confirmation of receipt. We will confirm receipt of your request as required by law and will process it in accordance with applicable statutory timelines.
10.2 Standard response periods. Response periods vary by state (e.g., California generally requires response within 45 days with a possible extension). We will comply with the timing requirements that apply to your request.
10.3 Extensions. Where permitted, we may extend our response time (for example, due to complexity or volume) and will notify you within the legally required period.
11. Recordkeeping and Audit Readiness
11.1 Request logs. We maintain records of privacy rights requests and our responses for a period required or permitted by law and appropriate for compliance and dispute resolution.
11.2 Security. We apply security and access controls to request records to protect them from unauthorized access.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in our Privacy Notice, including to:
- A.Provide and improve the Platform
- B.Facilitate bookings, payments, safety, and fraud prevention
- C.Maintain records for tax, accounting, dispute resolution, and legal compliance
- D.Enforce our terms and protect users and the Platform
Retention periods may vary depending on data type and context. Additional details are in our Privacy Notice: Privacy Notice
13. Accessibility
We are committed to making this Policy accessible to individuals with disabilities. If you need this Policy in an alternative format, contact us at:
Email: hello@villagehaven.org
Phone: +1 855 768 3073
14. Contact Us
For questions about this Policy or our privacy practices, contact:
Village Haven LLC
540 Pico Ave, Unit 107, San Simeon, CA 93452.
Email: hello@villagehaven.org
Toll-Free: +1 855 768 3073
15. Changes to This Policy
15.1 Updates. We may update this Policy from time to time. We will post the updated version with a new "Effective Date" and "Last Updated" date. If changes are material, we will provide additional notice as required by law.