Terms of Use

Village Haven LLC, wholly owned by Heart Space Sanctuary, a faith-based 508(c)(1)(a) ministry.

Effective Date: October 24, 2025

These Terms of Service (“Terms”) are a legally binding agreement between you and Village Haven LLC, a Wyoming limited liability company (“Village Haven,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, mobile applications, and related technology services (collectively, the “Platform”), including any features that enable communications, scheduling, and payment processing between Users.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

DEFINITIONS

• A.“Content” includes profiles, listings, messages, photos, videos, reviews, ratings, and other materials submitted through the Platform.
• B.“Customer” means a person or household seeking to engage a Service Provider for Services.
• C.“Dispute” means any dispute, claim, or controversy arising out of or relating to the Platform, Services, these Terms, any transaction between Users, or communications between Users.
• D.“Payment Processor” means a third-party payment processor used in connection with the Platform (e.g., Stripe and/or Stripe Connect).
• E.“Platform Fee” means the additional fee charged by Village Haven to the Customer for use of the Platform, currently 15% of the Provider Fee (plus applicable taxes), as disclosed at checkout.
• F.“Platform Policies” means additional binding rules or policies we publish or present in-product, including safety standards, prohibited conduct, default cancellation/refund rules (if any), and feature-specific terms.
• G.“Provider Fee” means the price set by the Service Provider and paid by the Customer for the Services, exclusive of the Platform Fee, taxes, tips, reimbursements, and add-ons disclosed separately.
• H.“Service Provider” means an independent person or business that offers Services through the Platform.
• I.“Services” means services performed by a Service Provider for a Customer; Village Haven does not perform Services.
• J.“User” means any person.

1. Nature and Scope of the Platform

Village Haven operates a technology-enabled online marketplace designed to facilitate connections and communications between individuals or households seeking assistance (“Customers”) and independent persons offering services (“Service Providers”).

Village Haven’s role is strictly limited to providing digital infrastructure enabling Users to discover, communicate, and arrange service engagements with one another, including (as applicable) providing tools for scheduling, messaging, and payment processing through third-party payment processors.

Village Haven:

• A.Does not provide services itself;
• B.Does not employ Service Providers;
• C.Does not supervise or control performance of services;
• D.Does not guarantee outcomes or service quality;
• E.Is not a staffing agency, employer, joint employer, co-employer, labor contractor, employment agency, or caregiver referral agency; and does not “place” workers or direct work.
• F.Does not control which Service Providers appear to a Customer, except through neutral platform features (e.g., filters, location, availability, and customer-selected criteria);
• G.Does not require exclusivity; and
• H.Does not create a professional-client relationship (including medical, legal, or fiduciary).
• I.Does not select, hire, direct, assign, or ‘place’ Service Providers.
• J.Does not provide medical, nursing, clinical, or other regulated care services, and does not supervise or manage care;
• K.Does not endorse or recommend any Service Provider. Search rankings, filters, featured results, or suggested Providers (if any) are generated using neutral marketplace factors, including location, availability, customer-selected preferences, and reputation signals, and do not constitute endorsement or placement.

All service arrangements arise solely between Customers and Service Providers, who transact at their own discretion and risk. Any contract for Services (including scope, timing, price, and cancellation/refund terms) is between the Customer and Service Provider, subject to the Platform’s stated fee, payment, safety, and dispute-process rules.

We strive to make the Platform accessible. If you need help accessing the Platform, contact hello@villagehaven.org.

2. Independent Contractor Relationship

All Service Providers using the Platform operate as independent contractors and not as employees, agents, partners, or representatives of Village Haven. Each Service Provider operates as an independent business and may offer services through other platforms or directly to clients, and no non-compete or exclusivity obligation applies between Village Haven and any Service Provider.

Service Providers maintain full discretion regarding:

• A.Whether to accept or decline engagements;
• B.Pricing of services;
• C.Scheduling and availability;
• D.Manner and method of service performance;
• E.Equipment, tools, and materials used;
• F.Engagement with competing platforms or independent clients.
• G.Service Providers control whether, when, where, and how they perform Services, and may delegate or subcontract where permitted by their agreement with the Customer and applicable law.
• H.Village Haven does not set minimum hours, require acceptance rates, impose quotas, or restrict Service Providers from working elsewhere.
• I.Village Haven standards limited to Platform integrity, legal compliance, fraud prevention, and user safety; not direction over manner/means.
• J.Service Providers are solely responsible for all taxes, withholdings, insurance, permits, and licenses applicable to their business and Services, and for compliance with all employment and labor laws applicable to any personnel they engage. Village Haven does not provide workers’ compensation, unemployment insurance, disability insurance, or employee benefits to Service Providers.
• K.California has specific worker classification laws (including AB 5 and related case law/exceptions). The parties intend the relationship to be independent contractor/marketplace intermediary to the maximum extent permitted.
• L.If a court or agency determines that a Service Provider is not properly classified as an independent contractor, the parties intend the Platform to operate to the maximum extent permitted as a marketplace intermediary, and not as an employer, staffing agency, or caregiver agency.

Nothing in these Terms creates or implies any employment, partnership, agency, or joint venture relationship between Village Haven and any Service Provider. If any Provider is deemed an employee of Village Haven by a final non-appealable order, the parties agree this Section will be reformed to reflect the minimum changes required by law while preserving the parties' intent that Village Haven operates as a marketplace intermediary and not as a staffing agency or care organization.

3. Absence of Supervision or Direction

Village Haven does not supervise, instruct, or control how services are performed.

Village Haven does not:

• A.Require acceptance of service requests;
• B.Mandate service performance standards beyond general platform rules;
• C.Control work schedules;
• D.Train or direct Service Providers;
• E.Supply tools or equipment.
• F.Conduct performance evaluations or discipline Service Providers for how they perform Services (except for enforcement of Platform safety rules, fraud prevention, prohibited conduct, and legal compliance);
• G.Supervise or control Services when it removes Users for fraud, safety concerns, illegal conduct, or Platform Policy violations.
• H.Set Service Provider prices, except that the Platform may require clear upfront disclosure of the Provider Fee and may provide optional, non-binding price guidance tools that the Service Provider may ignore.

Users remain solely responsible for decisions regarding whom they engage and how services are rendered.

4. Payment Facilitation; Fees; Taxes; Chargebacks; Refunds

Payments between Customers and Service Providers are processed through third-party payment processors such as Stripe Connect or any other payment processor (“Payment Processor”).

Village Haven acts solely as a limited payment facilitation agent for purposes of transmitting payments between Users and, where enabled, collecting and remitting Platform Fees.

To the extent permitted by law and Payment Processor rules, the Service Provider appoints Village Haven as the Service Provider’s limited payment collection agent solely to accept the Provider Fee from the Customer (through the Payment Processor) and transmit payouts to the Service Provider. Payment by the Customer to Village Haven (or the Payment Processor acting on our behalf) satisfies the Customer’s payment obligation to the Service Provider for the Provider Fee, subject to chargebacks, reversals, disputes, and fraud controls.

Village Haven:

• A.is not a bank and does not provide escrow or trust services. Funds flows may be held, delayed, or reversed by the Payment Processor under its rules and risk controls;
• B.does not guarantee payment completion;
• C.does not assume liability for payment processor actions; and
• D.does not control payment processor operations.

All payment processing remains subject to third-party processor terms and conditions.

Users remain responsible for compliance with tax and financial reporting obligations.

4.1 Provider Fee Set by Service Provider; Provider Receives Provider Fee

Service Providers set their own Provider Fee for each listing/engagement. Unless otherwise disclosed before checkout, the Service Provider will receive the Provider Fee the Service Provider set and the Customer agreed to pay, subject to:

• A.payment completion and risk controls;
• B.applicable refunds/adjustments under Section 4.6;
• C.taxes the Platform is required by law to collect or withhold; and
• D.Payment Processor fees if the Platform's configuration passes any portion of those fees through to the Service Provider, as disclosed at onboarding and in the payout screen, and governed by the Payment Terms and Refund Policy.

4.2 Platform Fee Charged to Customers

In addition to the Provider Fee, Village Haven will charge the Customer a Platform Fee equal to fifteen percent (15%) of the Provider Fee (the “Platform Fee”), plus any applicable sales/use taxes or similar transaction taxes on the Platform Fee if required by law. The Platform Fee:

• A.is paid by the Customer (not deducted from the Provider Fee) unless the Platform explicitly discloses a different fee allocation for a particular transaction;
• B.will be disclosed clearly before the Customer authorizes payment (including at checkout and/or in an order summary); and
• C.is non-refundable except as expressly stated in these Terms or required by law.

The Platform Fee and any other fees will be disclosed before the Customer authorizes payment, including at checkout or in an order summary. Service Providers set Provider Fees and, unless expressly stated otherwise, the Provider Fee is paid out to the Service Provider and is not reduced by the Platform Fee.

4.3 Authorization to Charge; Stored Payment Methods

By submitting payment information, you authorize Village Haven and the Payment Processor to:

• A.Charge the Customer's payment method for (i) the Provider Fee, (ii) the Platform Fee, (iii) applicable taxes, and (iv) any amounts owed under these Terms (including chargebacks, disputes, reversals, late cancellation fees if any, or damage claims if enabled and authorized);
• B.Store and re-use payment credentials as permitted by the Payment Processor and applicable law.

4.4 Taxes; Reporting

• A.Customers are responsible for all taxes applicable to their purchase, unless the Platform is required to collect and remit.
• B.Service Providers are responsible for all taxes on amounts they receive for Services, and for issuing any required invoices/receipts.
• C.Village Haven may issue IRS Forms (e.g., 1099-K/1099-NEC) or other tax documents if required, based on Payment Processor reporting and applicable law.
• D.California/local tax rules may apply depending on service type and jurisdiction.

Tax treatment varies by jurisdiction and service type. Village Haven may be deemed a “marketplace facilitator” in some jurisdictions for limited tax collection/remittance purposes. Where required, we (or the Payment Processor) may calculate, collect, withhold, and remit applicable transaction taxes and/or provide required tax forms (e.g., 1099-K/1099-NEC) based on available information. Users remain responsible for their own tax compliance, and Service Providers are solely responsible for taxes on amounts they earn for Services.

4.5 Payout Timing; Holds; Risk Controls

Payout timing depends on the Payment Processor and risk controls and is displayed in the Service Provider dashboard. Typical payouts may occur within several business days after payment is successfully processed, but actual timing may vary based on the Payment Processor, bank processing times, compliance checks, or risk controls.

4.6 Refunds, Chargebacks, Disputes, and Reversals

• A.Between Users: Any refund rights for Services are primarily between the Customer and Service Provider (Section 5).
• B.The Platform Fee is separate from the Provider Fee. If the Provider Fee is refunded, the Platform Fee will be refunded only if (i) Village Haven expressly agrees, (ii) the checkout screen stated it would be refunded, or (iii) required by law.
• C.Chargebacks: If a chargeback, reversal, refund, or payment dispute occurs, Village Haven and/or the Payment Processor may (i) reverse all or part of the transaction, (ii) recover funds from the Service Provider's payouts (including by offset against future payouts), and/or (iii) create a negative balance on the Service Provider's connected account. The Service Provider authorizes such offsets and debits to the maximum extent permitted by law and agrees to reimburse Village Haven on demand for any unrecovered amounts, including chargeback fees, dispute fees, and reasonable costs of investigation and collection.
• D.Village Haven may make transaction adjustments to correct errors, apply promotions/credits, or comply with legal obligations.

4.7 No Escrow; No Trust Relationship

No amount paid through the Platform creates an escrow, trust, fiduciary, or similar relationship. Any “hold” or “pending” status is a Payment Processor timing and risk feature.

5. Service Contracts Exist Between Users Only

Village Haven is not a party to service contracts formed between Customers and Service Providers.

All disputes regarding services, including performance quality, scheduling, property damage, personal injury, payment disagreements, or dissatisfaction, exist solely between Users.

Village Haven may, but is not obligated to, provide communication assistance. Village Haven assumes no responsibility for dispute outcomes.

Village Haven does not endorse any Service Provider or Customer and makes no representations or warranties regarding identity, qualifications, licensure, background, or the accuracy or completeness of listings, profiles, or user-generated Content.

Users are solely responsible for verifying identity, licenses, and suitability of any Service Provider or Customer, agreeing on scope and terms of Services, and complying with all laws applicable to the Services and the location where Services are performed.

Village Haven may offer dispute intake but does not adjudicate disputes between Users, and any courtesy credits or facilitation of communications are discretionary and do not create liability, constitute an admission of responsibility, or waive any rights.

6. Eligibility and Account Requirements

Users must:

• A.Be at least eighteen (18) years old;
• B.Possess legal capacity to contract;
• C.Provide truthful and accurate account information;
• D.Comply with applicable laws and platform policies.
• E.If you are arranging Services for minors, elders, or vulnerable persons, you represent you have legal authority and will ensure appropriate supervision and compliance with applicable laws.
• F.You consent to identity verification, fraud screening, and Payment Processor onboarding checks, as permitted by law, and understand that refusal or failure to complete verification may limit access to certain Platform features or result in account suspension or termination.
• G.You are not located in a jurisdiction where access is prohibited and are not a sanctioned person under U.S. law.

Village Haven reserves the right to suspend or terminate accounts for safety, legal, or policy reasons.

7. User Conduct and Responsibilities

Users agree to use the Platform lawfully and responsibly.

Prohibited conduct includes:

• A.Fraud or misrepresentation;
• B.Harassment or discrimination;
• C.Unlawful activity;
• D.Attempts to bypass platform payment systems;
• E.Misuse of personal data;
• F.Off-Platform Circumvention. If a Customer and Service Provider first connect through the Platform, they agree not to knowingly avoid Platform Fees by completing a booking or payment for substantially similar Services entirely off-Platform for twelve (12) months after first contact, but only to the extent permitted by applicable law. This restriction does not prohibit either party from using other platforms generally or from competing with Village Haven, and it does not restrict lawful advertising. Village Haven may take reasonable actions to enforce this provision, including account restrictions and recovery of unpaid Platform Fees where permitted by law. If permitted by law, the parties agree damages from circumvention are difficult to calculate, and Village Haven may recover as liquidated damages the Platform Fee that would have been payable for circumvented transactions, not as a penalty.
• G.No scraping / reverse engineering / interference with the Platform.
• H.No posting illegal, infringing, or deceptive Content, and no sharing of sensitive personal data in public areas.
• I.Nondiscrimination & civil rights compliance. Users will comply with all applicable federal, state, and local nondiscrimination laws (including California’s Unruh Civil Rights Act where applicable).
• J.Calls/Text Messages; TCPA. If you provide a phone number, you consent to receive calls and text messages (including autodialed texts) from Village Haven and other Users as part of Platform functionality (e.g., verification, security alerts, booking communications), subject to your settings and applicable law. Consent is not a condition of purchase where prohibited. Message and data rates may apply. Opt-out instructions will be provided where required.
• K.No Recording Without Consent. Users must comply with applicable recording and privacy laws (including California’s two-party consent rules) and may not record audio/video of another person without lawful consent.

Users are responsible for all activity occurring under their accounts.

8. Platform Fees

Customers pay (i) the Service Provider’s Provider Fee and (ii) a Platform Fee charged by Village Haven, currently equal to fifteen percent (15%) of the Provider Fee, unless otherwise disclosed before payment authorization.

Service Providers set their own Provider Fees and, unless otherwise disclosed, receive the Provider Fee agreed with the Customer, subject to refunds or adjustments, applicable taxes, Payment Processor fees, and risk controls.

All payment processing, refunds, taxes, chargebacks, and payout timing are governed by Section 4 (Payment Facilitation; Fees; Taxes; Chargebacks; Refunds), which controls in the event of any inconsistency.

9. Safety, Identity Verification, and Background Screening

9.1 Safety Disclaimer. Village Haven provides an online marketplace connecting independent Users and does not supervise or control Services performed by Users.

Village Haven does not guarantee the identity, conduct, suitability, safety, or qualifications of any User. Background screening or identity verification, where available, may contain errors or omissions and may not reflect recent conduct.

Users are solely responsible for exercising independent judgment when engaging with other Users, including verifying identity, qualifications, licensing, insurance coverage, and suitability for specific Services.

Village Haven does not provide security services and assumes no responsibility for the conduct of Users before, during, or after service engagements.

9.2 Optional Identity Verification. Identity verification or fraud screening tools may be offered for certain Users, service categories, or jurisdictions but are not required for all Users and may not be available in all locations.

Verification status indicators, where shown, are informational only and do not constitute endorsement, certification, or a guarantee of safety, reliability, or suitability.

Village Haven reserves the right to require identity verification for access to certain Platform features or transactions, and refusal or failure to complete verification may limit account functionality.

9.3 Background Checks. Where background checks are offered, they are conducted by independent third-party consumer reporting agencies (“CRAs”) and not by Village Haven.

Background checks are optional, may not be available in all jurisdictions or service categories, and results may be incomplete, inaccurate, or outdated.

Where required by applicable law:

• A.Disclosure and Authorization. Background checks will be conducted only after legally required standalone disclosures and written or electronic authorizations are provided by the subject User.
• B.Applicable Laws. Screening processes will comply with applicable federal, state, and local law, including the federal Fair Credit Reporting Act (“FCRA”) and, for California residents, the Investigative Consumer Reporting Agencies Act (“ICRAA”) and Consumer Credit Reporting Agencies Act (“CCRAA”), as applicable.
• C.Adverse Action Process. Where a background report affects eligibility for Platform participation, required adverse action notices and procedures will be provided by the CRA and/or Village Haven as required by law.
• D.No Guarantee or Endorsement. A “verified,” “cleared,” or “passed” result does not constitute endorsement or a representation that a User is safe, trustworthy, or suitable.

9.4 Incident Reporting and Emergencies. Users should immediately contact local emergency services, including dialing 911 or the applicable local emergency number, in situations involving immediate danger, injury, or criminal activity.

Non-emergency safety concerns or incidents related to Platform use may be reported to:

• Safety Contact Email: hello@villagehaven.org
• Incident Reporting Phone: +1 855 768 3073

Village Haven may review incident reports and take discretionary actions under Platform policies but does not undertake mandatory investigation or reporting obligations except where required by law.

10. Prohibited Services

Services requiring professional licensing or regulatory authorization may not be offered or performed through the Platform unless permitted by applicable law and Platform policy and performed by a properly licensed and authorized Service Provider acting independently.

Village Haven operates solely as a marketplace platform and does not provide medical, healthcare, childcare, legal, financial, or other regulated professional services.

Village Haven may modify permitted or prohibited service categories at any time and may remove listings, block transactions, or suspend accounts where it reasonably believes prohibited or regulated services are being offered or requested.

10.1 Prohibited or Restricted Service Categories

Unless expressly permitted by applicable law and Platform policy, Users may not offer or request services through the Platform involving:

• A.Medical, nursing, clinical, therapeutic, or mental health services;
• B.Administration, management, or supervision of medications, injections, or medical treatments unless performed by a properly licensed professional acting independently;
• C.Skilled nursing, home health care, or services regulated as healthcare or home care services under applicable law;
• D.Childcare or supervision of minors where licensing, registration, or regulatory authorization is required but not held;
• E.Legal advice or legal representation requiring attorney licensure;
• F.Financial, investment, tax, or insurance advice requiring professional licensure;
• G.Handling, prescribing, storing, or distributing controlled substances or prescription medications;
• H.Installation or handling of regulated medical devices or equipment;
• I.Any services prohibited or restricted under applicable federal, state, or local law.

10.2 Service Provider Licensing and Compliance Warranty

Each Service Provider represents and warrants that they hold and will maintain all licenses, permits, registrations, certifications, bonding, and insurance required to legally perform the Services offered and that their Services comply with applicable law.

Village Haven does not independently verify licensing or regulatory compliance and assumes no responsibility for Provider compliance.

10.3 Customer Responsibility for Determining Service Needs

Customers are solely responsible for determining whether requested Services require licensed professionals, regulated providers, or supervised medical or caregiving services and for making appropriate arrangements outside the Platform where required.

Village Haven does not evaluate or guarantee that Services offered are appropriate for minors, elders, persons with disabilities, or individuals requiring medical or supervised care.

10.4 California Domestic Worker and Home Care Notice

Certain in-home or caregiving services may be regulated under California domestic worker, home care, or home health laws.

Village Haven does not operate as a home care organization, referral agency, staffing agency, or employer of caregivers and does not supervise or control caregiving services.

Users remain responsible for compliance with applicable employment, wage, licensing, and regulatory obligations.

10.5 Platform Enforcement Authority

Village Haven may remove listings, block transactions, or suspend accounts where it reasonably believes regulated or prohibited services are being offered or requested. Such actions are taken to maintain Platform integrity and safety and do not constitute supervision or control of Services.

11. Intellectual Property Rights

All Platform software, branding, content, and technology are owned or licensed by Village Haven.

Users may not reproduce, distribute, or modify Platform materials without authorization.

• A.User Content. Users retain ownership of Content they submit, but grant Village Haven a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, perform, adapt (for formatting), distribute, and otherwise use that Content to operate, improve, and market the Platform;
• B.Reviews/Ratings. Village Haven may remove or moderate Content (including reviews) for fraud, policy violations, illegal content, or safety reasons, but does not have an obligation to do so;
• C.Feedback. If you provide suggestions, you grant Village Haven the right to use them without restriction or compensation;
• D.Trademark Use. No rights are granted to use Village Haven's trademarks except as expressly permitted.

12. Privacy and Data Protection

Village Haven collects, uses, stores, and shares personal information in accordance with Village Haven’s Privacy Policy located at Privacy Policy, which is incorporated into these Terms by reference.

By using the Platform, Users acknowledge that personal information will be processed in accordance with the Privacy Policy and applicable law.

12.1 Compliance With Privacy Laws. Village Haven endeavors to comply with applicable data protection and privacy laws, including, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), and other state, federal, or international privacy requirements that may apply based on user location or business operations.

For California residents, Village Haven provides required privacy notices and honors applicable consumer rights requests, including rights of access, deletion, correction, opt-out of sale or sharing of personal information where applicable, and limitations on use of sensitive personal information, as further described in the Privacy Policy.

12.2 Data Sharing Between Users. To facilitate Services, Village Haven may share limited Customer information with Service Providers and limited Service Provider information with Customers, including contact information, approximate location, booking details, and service-related communications necessary to perform Services.

Users agree to use personal information obtained through the Platform solely for purposes related to Platform transactions and not for unsolicited marketing, harassment, or unrelated purposes.

12.3 Messaging and Communications Monitoring. Messages and communications transmitted through Platform systems may be retained or reviewed for safety, fraud prevention, dispute resolution, customer support, and legal compliance purposes, subject to applicable law and the Privacy Policy.

Users acknowledge that communications conducted outside the Platform may not receive Platform safety protections.

12.4 Data Security and Platform Safeguards. Village Haven implements commercially reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system can guarantee absolute security, and Users acknowledge that data transmission over the internet carries inherent risks.

Users are responsible for safeguarding account credentials and notifying Village Haven of suspected unauthorized access.

12.5 Cross-Border Data Transfers. Where permitted by law, personal information may be processed or stored in jurisdictions outside a User’s location, including the United States, where data protection standards may differ. By using the Platform, Users consent to such transfers where legally required.

12.6 Platform Role in User-to-User Data Exchanges. Village Haven is not responsible for misuse of personal information exchanged directly between Users outside Platform systems. Users are responsible for complying with applicable privacy and data protection obligations when handling personal information obtained through Platform interactions.

13. Limitation of Liability

To the fullest extent permitted by law:

• A.No liability for Services. Village Haven will not be liable for any act or omission of any User, or for any Services provided by a Service Provider, including any injuries, damages, losses, or disputes arising out of or relating to Services;
• B.No consequential damages. Village Haven will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, even if foreseeable;
• C.Liability cap. Village Haven's total liability arising out of or relating to the Platform or these Terms will not exceed the greater of: (i) the Platform Fees actually paid to Village Haven by the Customer in the three (3) months prior to the event giving rise to the claim, or (ii) US$100;
• D.Exceptions. Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by Village Haven's gross negligence or willful misconduct; (ii) fraud or fraudulent misrepresentation; or (iii) liability that cannot be limited or excluded under applicable law.

14. User Indemnification

To the fullest extent permitted by law, you will defend (if requested), indemnify, and hold harmless Village Haven, its affiliates, and each of their managers, members, officers, directors, employees, and agents from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• A.Your use of the Platform or Services;
• B.Your Content or alleged infringement/misappropriation of third-party rights;
• C.Your interactions with any other User (including claims for personal injury, death, property damage, or economic loss);
• D.Your violation of these Terms or applicable law; or
• E.Your failure to pay amounts owed (including chargebacks, reversals, and taxes).
• F.Any alleged violation of privacy, data protection, or communications laws arising from your conduct, including misuse of personal or sensitive data, unlawful communications, or claims arising under laws such as the Telephone Consumer Protection Act (TCPA) or similar laws.

Village Haven reserves the right to control the defense and settlement of any indemnified claim, and you agree to reasonably cooperate in such defense. You may not settle any claim in a manner that imposes liability or obligations on Village Haven without Village Haven’s prior written consent.

15. Mandatory Arbitration and Class Action Waiver

15.1 Agreement to Arbitrate. Except as provided in Section 15.2, you and Village Haven agree that any dispute, claim, or controversy arising out of or relating to the Platform, Services, these Terms, or any transaction between Users (each, a “Dispute”) will be resolved by binding arbitration on an individual basis, and not in court.

This arbitration agreement is governed by the Federal Arbitration Act (“FAA”) to the fullest extent permitted.

The arbitrator, and not any court, shall have authority to resolve disputes relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, except as limited by applicable law.

15.2 Exceptions. The following are not subject to mandatory arbitration:

• A.Small claims. Claims that qualify to be brought in small claims court, if brought on an individual basis and within that court's jurisdiction;
• B.IP/injunctive relief. Claims seeking temporary or preliminary injunctive relief to protect intellectual property rights, confidentiality, or prevent unauthorized access/misuse of the Platform;
• C.Public injunctive relief. To the extent required under applicable California law, including the rule recognized in McGill v. Citibank, claims seeking public injunctive relief must be resolved in court unless arbitration of such claims is enforceable and both parties agree otherwise.

15.3 Informal Dispute Resolution. Before starting arbitration, you and Village Haven will attempt in good faith to resolve the Dispute informally. You must send a written notice of dispute to: hello@villagehaven.org and 540 Pico Ave, Unit 107, San Simeon, CA 93452, describing the issue and the relief requested. If the Dispute is not resolved within 30 days after receipt, either party may commence arbitration.

15.4 Arbitration Provider; Rules; Location. Arbitration will be administered by JAMS (or, if unavailable, AAA) under its consumer arbitration rules then in effect. The arbitration will be conducted in Sheridan County, Wyoming, or by video/telephone, unless the arbitrator determines an in-person hearing is necessary.

15.5 Fees and Costs. Payment of arbitration fees will be governed by the administrator’s consumer rules and applicable law. Village Haven will not seek to impose arbitration costs on a consumer that would be prohibitive compared to court costs, to the extent required by law.

15.6 Class Action Waiver. You and Village Haven agree that Disputes will be brought only on an individual basis. No class actions, class arbitrations, private attorney general actions, or other representative proceedings are permitted, except where this restriction is unenforceable under applicable law (including certain representative claims under California’s Private Attorneys General Act (“PAGA”)). If a court determines that a PAGA claim cannot be waived and must proceed, the parties agree that any non-PAGA claims will be arbitrated first and stayed pending resolution of the PAGA claim to the maximum extent permitted.

15.7 Opt-Out Right. You may opt out of arbitration within 30 days of first accepting these Terms by sending an email to hello@villagehaven.org with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other provisions of these Terms.

16. Governing Law

These Terms and any Dispute will be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except to the extent laws of the state where you reside apply and cannot be waived as a matter of law.

If a Dispute is properly brought in court under Section 15.2, venue shall lie exclusively in the state or federal courts located in Sheridan County, Wyoming, unless applicable law grants consumers a non-waivable right to bring claims in another jurisdiction.

If you are a California resident, California law may apply to certain claims to the extent required by law, and you may have the right to bring certain claims in California courts where such rights cannot be waived.

17. Modification of Terms

Village Haven may modify these Terms from time to time. If changes are material, Village Haven will provide notice by posting updated Terms on the Platform and updating the Effective Date, and may provide additional notice such as email or in-app notification.

Changes apply prospectively only. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Platform.

Changes to the arbitration provisions will not apply to Disputes arising before the effective date of the change unless you expressly agree to such changes.

Where subscriptions or automatically renewing services are offered, modifications will comply with applicable automatic renewal laws, including California’s Automatic Renewal Law, where applicable.

18. Contact Information

• For questions regarding these Terms, Users may contact:
• Village Haven LLC, Wholly owned by Heart Space Sanctuary
• Email: hello@villagehaven.org
• Address: 540 Pico Ave, Unit 107, San Simeon, CA 93452

19. Notices

• A.To Village Haven. Legal notices must be sent to hello@villagehaven.org and by certified mail to the address above (Attn: Legal).
• B.To you. Village Haven may provide notices by email, in-app notification, or posting on the Platform.
• C.Deemed receipt. Email notices are deemed received when sent (unless bounced); mailed notices are deemed received 3 business days after mailing.

20. Consumer Disclosures; No Professional Advice

Village Haven provides a marketplace platform only and does not provide medical, legal, financial, or other professional advice. Users are responsible for evaluating Service Providers and Services.

Pricing and applicable Platform Fees are disclosed before payment authorization. Refunds and cancellations depend primarily on agreements between Users, subject to Platform refund policies and applicable law. If you believe a person is in immediate danger, contact local emergency services or dial 911. California residents may direct consumer inquiries or complaints to Village Haven at the contact information above.

21. Insurance; No Guarantee of Coverage

Village Haven does not provide insurance coverage for Users or Services unless explicitly stated in a separate written program description. Users are responsible for obtaining insurance they consider appropriate, including general liability, professional liability, automobile, or workers’ compensation coverage where applicable. Village Haven does not guarantee that any User carries insurance coverage.

22. Reviews, Ratings, and Content Moderation

Users may post reviews and ratings based on actual experiences. Users will not post false, defamatory, discriminatory, or misleading reviews. Village Haven may (but is not required to) remove Content that violates these Terms, is fraudulent, or poses safety/legal risk.

23. DMCA Copyright Policy

Include a standard DMCA takedown procedure, designated agent name/address/email, counter notice process, repeat infringer policy.

Use placeholders:

• A.Village Haven Management
• B.hello@villagehaven.org
• C.540 Pico Ave, Unit 107, San Simeon, CA 93452

24. Account Suspension/Termination; Effect

Village Haven may suspend/terminate accounts immediately for safety, fraud, illegal conduct, repeated complaints, circumvention, or policy violations. Upon termination: license ends; Users must stop using the Platform; certain sections survive (fees owed, IP, confidentiality, arbitration, limitation of liability, indemnity).

25. Release

To the extent permitted by law, Users release Village Haven from claims arising out of disputes between Users.

For California residents, the following applies:

• A.A general release does not extend to claims which the creditor does not know or suspect to exist in their favor at the time of executing the release, which if known must have materially affected settlement.
• B.Users waive California Civil Code §1542 and similar laws to the extent permitted.

26. Confidentiality of Platform; Security

Users agree not to attempt unauthorized access, exploit vulnerabilities, or misuse Platform authentication or systems.

Security issues may be reported to: hello@villagehaven.org.

Village Haven encourages responsible, good-faith reporting of security vulnerabilities and will not pursue action against Users who report vulnerabilities without exploiting them.

27. Miscellaneous

27.1 Entire Agreement. These Terms constitute the entire agreement between Users and Village Haven regarding use of the Platform and supersede all prior or contemporaneous communications, negotiations, or agreements relating to the Platform.

27.2 Assignment. Village Haven may assign or transfer these Terms, in whole or in part, without restriction. Users may not assign or transfer these Terms without Village Haven’s prior written consent, and any attempted assignment without consent is void.

27.3 Severability. If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

27.4 Force Majeure. Village Haven will not be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, acts of government, labor disputes, utility or internet failures, civil unrest, pandemics, or similar force majeure events.

27.5 Headings. Section headings are for convenience only and do not affect interpretation of these Terms.

27.6 Interpretation. Words such as “including,” “include,” or similar terms shall be interpreted as “including without limitation,” and ambiguities shall not be construed against any drafting party.

27.7 Electronic Signature and Acceptance. Electronic acceptance of these Terms, including acceptance through Platform interfaces or electronic communications, has the same legal effect as a handwritten signature.