Marketplace Guidelines

1. The Nature of Our Marketplace

Village Haven is a connection platform where Users, parents and service providers, meet, communicate, and make agreements on their own terms. We are a technology marketplace only. We are not an employer, joint employer, co-employer, staffing agency, labor contractor, broker, agent, representative, franchisee/franchisor, referral agency, home-care agency, home-care organization, licensed daycare/childcare provider, adult care facility, health care provider, or any regulated care provider, and we do not operate a "daycare" or "childcare center."

We do not supervise, direct, or control the work performed by Service Providers, nor do we guarantee outcomes. Service Providers/caregivers are independent third parties who offer services directly to households/families. Households/families decide whether to engage a Service Provider and are responsible for determining suitability and supervision, including for any child-related activities.

Agreements are formed directly between Users and remain their sole responsibility. Village Haven is not a party to any agreement between Users and does not assume any duties owed by one User to another.

Our role is to offer structure, safety tools, and transparency, not to replace independent judgment or professional advice. Nothing on the Platform is legal, medical, mental health, financial, tax, or professional advice.

Payment model disclosure (Platform Fee). Service Providers list their own prices for gigs (the "Provider Fee"). If a household/family books through the Platform, the household/family pays (a) the Provider Fee (intended for the Service Provider, subject to the payment processor's terms) and (b) an additional Platform fee charged by Village Haven (the "Platform Fee"), currently 15% of the Provider Fee (or such other amount as disclosed at checkout). The Platform Fee is disclosed before payment authorization.

2. Expectations for All Users

Every member of Village Haven is held to a high standard of conduct. We ask that you approach all interactions with:

• A.Respect. Speak and act with the dignity owed to every human being.
• B.Honesty. Represent yourself truthfully at all times. This includes accurate profile information, accurate location, accurate availability, and truthful statements about experience, credentials, and services offered.
• C.Reliability. Honor your commitments, both large and small.
• D.Kindness. Assume good intentions and practice compassionate communication.
• E.Boundaries. Maintain clear expectations and respect the boundaries of others. Do not pressure anyone to share personal contact details, move communications off-platform, or agree to services, rates, or terms they are not comfortable with.

These expectations are neither lofty nor optional, they are the foundation of our shared community. Violation may result in enforcement actions under Section 11 (User Accountability and Enforcement).

3. Professionalism in Every Interaction

Whether you are a parent seeking help or a service provider offering it, you are expected to conduct yourself with professionalism. This includes:

• A. Clear communication;
• B. Punctuality;
• C. Written confirmation of agreements;
• D. Respect for personal property and privacy;
• E. Maintaining safety during in-person interactions; and
• F. Avoiding any behavior that could be perceived as coercive or inappropriate.

Professionalism is not a title, it is a posture of integrity. It also includes compliance with applicable laws (including employment, tax, child safety, and consumer protection laws as applicable) and Platform policies.

No misrepresentation / truth-in-advertising. You may not make false or misleading statements in profiles, listings, messages, reviews, or off-platform marketing about: (i) your identity; (ii) your qualifications; (iii) your background check/verification status; (iv) rates/fees; (v) services offered; or (vi) affiliation with Village Haven.

4. Transparent Agreements

Users must put all important terms in writing within the in-app messaging system, including:

• A. The nature of the service;
• B. Timing;
• C. Compensation or non-monetary exchange;
• D. Expectations for communication; and
• E. Cancellation or rescheduling terms.

Written records protect all parties and create a clear, shared understanding from the outset. Users must also document (to the extent applicable): (i) location; (ii) who will be present (including any children); (iii) any special needs, allergies, safety considerations, or house rules; (iv) whether home entry is required; and (v) any supplies/materials required.

On-platform recordkeeping required. To support safety, dispute resolution, and compliance, Users must keep negotiations, material communications, and final agreement terms in the Platform messaging system and booking flow. If you communicate off-platform, you do so at your own risk and you may lose access to Platform support and protections.

5. Non-Monetary Exchanges

Non-monetary exchanges, service for service, are permitted and welcomed. They honor the ancient practice of community reciprocity.

However, Users must ensure that:

• A. The exchange is fair and voluntary;
• B. The agreement is fully documented in writing;
• C. The value of each service is clearly articulated; and
• D. The exchange complies with all policies and community standards.

Generosity is beautiful, but clarity protects both giver and receiver. Users are responsible for understanding and complying with any tax, wage/hour, benefits, or other legal obligations that may apply to bartering or non-cash exchanges. Village Haven does not provide tax or legal advice.

No circumvention. Non-monetary exchanges may not be used to evade Platform Fees, eligibility rules, safety rules, screening rules, reporting requirements, or other Platform policies.

6. Safety Obligations During In-Person Meetings

When meeting in person, Users must uphold safety practices such as:

• A.Meeting in public spaces for initial interactions;
• B.Sharing meeting details with a trusted friend or family member;
• C.Retaining communication through the app until a trust relationship is established;
• E.Trusting intuition, if something feels wrong, it is worth honoring.

Safety is a collective effort, and each User plays a vital role. Additional required safety practices include:

• F.Child safety / supervision. Households/families remain solely responsible for supervising children and for determining appropriate levels of supervision for any interaction. Service Providers must comply with all household safety instructions and may not use physical discipline, threats, intimidation, or unsafe practices;
• G.No weapons. Weapons (including firearms) should not be present or displayed during gigs except as expressly authorized by law and disclosed in advance; in any event, no User may threaten another User with a weapon;
• H.Intoxication prohibited. Do not provide or consume alcohol or illegal drugs in connection with a gig. Do not show up impaired; and
• I.Identity confirmation. Confirm the other User's identity before home entry or child-related services (e.g., matching name/photo and verifying booking details).

Emergency guidance. If you believe someone is in immediate danger, call 911 (or local emergency services) immediately. Village Haven is not an emergency service provider and may not be able to respond in real time.

7. No Licensed or Regulated Services

Service providers may offer only those services that do not require special state licensing or professional accreditation. Prohibited services include, but are not limited to:

• A. Legal guidance or document drafting;
• B. Medical or mental-health treatment;
• C. Financial or investment advising;
• D. Licensed childcare or daycare;
• E. Real estate brokerage;
• F. Contracting or home repair requiring permits; and
• G. Security or protective services.

The marketplace exists to support families, not to circumvent laws that protect the public. You must not use the Platform to offer, request, or facilitate any service that is illegal, regulated, or requires a license, permit, certification, bonding, or insurance unless you (and where applicable, your business) hold and maintain all required authorizations and you comply with all applicable laws.

No employment agency / home-care agency services. Village Haven does not place workers, does not operate a home-care agency, and does not represent that any gig constitutes licensed childcare, licensed daycare, medical care, nursing, home health care, personal care services subject to licensing, or any other regulated care. Users are responsible for determining whether a requested/provided service is regulated in their location and must not use the Platform to evade regulation.

8. Communication & Behavior Standards

Users must communicate courteously, respectfully, and within healthy boundaries. The following conduct is strictly prohibited:

• A. Harassment, threats, or intimidation;
• B. Discrimination or hate speech of any kind;
• C. Coercive or manipulative behavior;
• D. Unwanted personal advances;
• E. Dishonesty in profile information; and
• F. Off-platform solicitation for unsafe or inappropriate services.

Community begins with how we speak to one another. Additional prohibited conduct includes:

• G.Off-platform payment or fee circumvention. Requesting, encouraging, or requiring payment outside the Platform for gigs initiated on the Platform, or otherwise attempting to avoid Platform Fees, taxes, or Platform rules;
• H.Sharing personal data improperly. Posting or transmitting another person's personal information (including children's information) without authorization; doxxing; or asking for sensitive data beyond what is reasonably needed for a gig;
• I.Exploitation and trafficking. Any form of exploitation, grooming, sexual content involving minors, human trafficking, forced labor, or any illegal sexual services is strictly prohibited and will be reported to appropriate authorities;
• J.Fraud and misuse. Impersonation, fake accounts, stolen payment methods, chargeback fraud, review manipulation, or any attempt to deceive other Users or Village Haven; and
• K.Unauthorized recording. Recording audio/video in private settings without consent where consent is required by law (including applicable "two-party consent" rules).

9. Cancellations & Schedule Changes

Life is unpredictable, especially for single parents. We ask all Users to handle cancellations with grace and honesty.

Users must:

• A. Communicate changes as early as possible;
• B. Update agreements in writing;
• C. Offer rescheduling where appropriate; and
• D. Avoid chronic cancellations or no-shows.

Reliability is a form of respect. Refunds, credits, and cancellation fees (if any) are governed by the Payment Terms & Refund Policy, which may vary by location and is incorporated by reference.

10. Dispute Resolution Expectations

If a disagreement occurs:

• A. Attempt direct communication first with kindness and clarity;
• B. If needed, request guidance from Village Haven's dispute-support team; and
• C. When necessary, seek outside mediation or lawful resolution.

We provide structure, but not legal judgments. Dignified communication is always the first remedy.

Dispute escalation path (non-emergency):

• D.Support escalation. Submit a support request through Report an Incident with: (i) booking ID; (ii) screenshots of relevant messages; (iii) a clear description of the issue; and (iv) the resolution requested;
• E.Cooperation. You agree to cooperate in good faith with reasonable requests for information during a dispute review or investigation (including confirming identity, providing context, and preserving communications); and
• F.No retaliation. Retaliation, threats, or intimidation related to a dispute are prohibited and may result in immediate suspension or removal.

Emergency and reporting reminder. If you believe a child or vulnerable person may be at risk, contact local emergency services and/or appropriate authorities immediately. Village Haven may also take action under Section 11.

11. User Accountability

Users who violate Marketplace Guidelines may face:

• A. Warning notices;
• B. Temporary suspension;
• C. Permanent removal; and
• D. Reporting to appropriate authorities where required by law.

We provide structure, but not legal judgments. Dignified communication is always the first remedy.

Dispute escalation path (non-emergency):

• E.Investigations. Investigate suspected violations, fraud, safety concerns, or complaints; request additional information; and preserve and review relevant data (including messages, bookings, and device/account signals), subject to the Privacy Notice;
• F.Remedial actions. Remove or edit content, de-list accounts, restrict features (e.g., messaging/booking), require re-verification, cancel bookings, or impose holds as permitted by the Payment Processor and Payment Terms;
• G.Cooperation and reporting. Cooperate with lawful requests from law enforcement, regulators, or courts; and report conduct to appropriate authorities when we believe, in good faith, that it is necessary to protect Users, comply with law, or address suspected abuse, exploitation, fraud, or safety threats; and
• H.No guarantee of enforcement. Village Haven does not guarantee that it will monitor, detect, or prevent all misconduct. Users remain responsible for their own safety decisions and compliance.

12. Stewardship & Community Culture

Village Haven is more than a platform; it is a ministry-owned space created to nurture dignity, uplift families, and honor each person's inherent worth.

Stewardship, in time, service, communication, and conduct, is an act of care for yourself and for others. We invite you to bring your highest self into every interaction. When you join this community, you join a collective commitment to be a blessing to one another. This includes stewardship of privacy, safety, and truthfulness, so that trust can grow and harm can be prevented.

13. Privacy, Confidentiality, and Data Respect

• A.In-app messaging privacy. Treat in-app messages as private and sensitive. Do not share screenshots or content outside the Platform unless necessary for safety, lawful reporting, or dispute resolution;
• B.Personal data minimization. Do not request, collect, store, or share sensitive personal information (such as Social Security numbers, driver's license numbers, bank details, health information, or children's school/medical details) unless strictly necessary for the gig and lawful to do so;
• C.Children's information. Exercise heightened care with information about minors. Do not post photos of children, addresses, school locations, schedules, or other identifying details in public areas of the Platform; and
• D.Confidentiality expectations. Any private household information learned during a gig (including children's information, home access details, and family circumstances) must be treated as confidential and used only for the gig, unless disclosure is required by law or necessary to prevent imminent harm.

14. Background Checks, Identity Verification, and Badges

• A.No guarantee. If Village Haven offers identity verification, background checks, screening tools, or badges/labels, those features (i) may be optional, limited, delayed, or unavailable in some locations; (ii) may rely on third-party data sources; and (iii) may be incomplete, outdated, or inaccurate;
• B.Not an endorsement. A badge, verification status, or check result is not an endorsement or guarantee of safety, suitability, or fitness. Users must perform their own due diligence; and
• C.Legal compliance. Users must comply with applicable laws regarding screening and decision-making (including notice and authorization requirements where applicable).

15. Child Safety, Mandatory Reporting Guidance, and Limits

• A.Child safety priority. Any suspected child exploitation, grooming, abuse, neglect, or endangerment is prohibited and may result in immediate removal and reporting;
• B.Mandatory reporting reminder (general). Certain individuals may be "mandated reporters" under state law depending on role, setting, and circumstances. Village Haven does not provide legal advice about mandated reporter status. If you believe a child is being abused or neglected, contact local authorities immediately; and
• C.No assumption of duty. Village Haven does not assume a duty to monitor for abuse or to make reports, but may do so where required by law or where we determine it is appropriate to protect the Community.

16. California and Multi-State Consumer Protections

To the extent you are located in California or another state with non-waivable consumer protections, nothing in these Guidelines is intended to waive or limit rights that cannot be waived under applicable law, including rights under California's consumer protection and unfair competition laws. These Guidelines operate alongside (and do not replace) the Governing Terms and applicable law.

17. Updates to These Guidelines

We may update these Guidelines from time to time to reflect changes to the Platform, community needs, safety practices, or legal requirements. We will post the updated Guidelines on the Platform and update the "Last Updated" date above. If changes are material, we may provide additional notice through the Platform, email, or other reasonable means. Your continued use of the Platform after the effective date of an update constitutes acceptance of the updated Guidelines to the extent permitted by law.