Service Provider Agreement

1. Incorporated Documents; Order of Precedence

This Agreement incorporates by reference:

• A. Terms of Service: Terms of Use
• B. Privacy Notice/Policy: Privacy Notice
• C. Safety Standards / Community Guidelines: Community Standards & Safety Policy
• D. Background Check Authorization & Disclosure (standalone): FCRA / ICRAA Notice: Background Check Disclosure
• E. Payment Terms: Payment and Chargeback Policy
• F. Any onboarding materials presented in-product that are expressly identified as binding (collectively, "Platform Policies")

Precedence. If there is a conflict between Platform Policies and this Agreement, this Agreement controls for Providers, except that any nonwaivable statutory rights control over conflicting terms.

2. Definitions

2.1 "Customer" means any Platform user (including a household/family) that requests, books, receives, or pays for Services.

2.2 "Content" means any text, images, video, audio, documents, reviews, messages, listings, pricing, availability, trademarks, or other materials a Provider submits to or through the Platform.

2.3 "Platform Fee" means the fee Village Haven charges a Customer for access to and use of the Platform, currently fifteen percent (15%) of the Provider Fee, charged in addition to (on top of) the Provider Fee, as disclosed at checkout (plus any applicable taxes on the Platform Fee).

2.4 "Provider Fee" means the amount you set (and the Customer pays) for a particular Service engagement, exclusive of any Platform Fee, taxes, tips, reimbursements, or add-ons disclosed separately and agreed by the Customer.

2.5 "Payment Processor" means a third-party payments company used to process payments and payouts, such as Stripe, and any successors.

2.6 "Services" means services that you independently offer and perform for Customers. Village Haven does not provide Services.

2.7 "User" means any person or entity that accesses or uses the Platform, including Customers and Providers.

3. Marketplace/Technology Platform; No Employment, Staffing, Referral Agency, or Regulated Care Organization

3.1 Platform Role. Village Haven is a technology marketplace that offers tools to facilitate discovery, communications, scheduling, and payment processing between Customers and Providers. Village Haven does not:

• A.Employ, engage, or retain Providers to perform Services;
• B.Act as a staffing agency, employment agency, labor contractor, caregiver registry, "referral agency," home care organization, home care aide employer, domestic worker employer, or similar regulated provider; or
• C.Provide medical, nursing, clinical, legal, financial, psychological, or other professional advice.

3.2 No Party to Provider-Customer Contract. Any agreement for Services is solely between you and the Customer. Village Haven is not a party to that agreement and has no responsibility for performance, nonperformance, or quality of Services, except as expressly stated regarding Platform access, Platform Policies, and payment facilitation mechanics.

3.3 No Endorsement or Guarantee. Village Haven does not guarantee that any Customer will request or pay for Services, or that any Provider is safe, qualified, suitable, insured, licensed, or appropriate for any particular need. Any screening (including background checks or identity verification) is a risk tool, not a guarantee.

3.4 Regulated Care Disclaimer. The Platform may be used for caregiving-related tasks, companionship, household support, and similar services. Village Haven is not a licensed home care organization and does not provide home care services. Providers are solely responsible for ensuring Services comply with all applicable laws and licensure requirements. Customers are solely responsible for selecting Providers appropriate for their needs.

4. Absence of Supervision or Direction; Platform Standards Are Limited

4.1 No Control Over Manner and Means. Village Haven does not supervise, train, instruct, or control how you perform Services. You control the manner, means, and methods of performing Services, including tools used, workflows, sequencing, and judgment.

4.2 No Schedule Control. You are not required to:

• A. Accept any minimum number of engagements;
• B. Maintain any acceptance rate;
• C. Work any particular hours;
• D. Service any particular geographic area (other than where you choose to offer Services); or
• E. Follow scripts or routes.

4.3 Permissible Platform Integrity/Safety Standards. Any standards we impose are limited to maintaining Platform integrity and safety (e.g., identity verification, anti-fraud, prohibited conduct, non-discrimination, truthful listings, incident reporting, and legal compliance). These standards are not direction over the manner and means of performing Services.

5. Eligibility; Account Integrity; Ongoing Accuracy

5.1 Eligibility. To use the Platform as a Provider, you must:

• A. Be at least 18 years old;
• B. Have legal capacity to contract;
• C. Provide truthful, complete onboarding information;
• D. comply with identity verification and (if applicable and lawfully requested) background screening requirements;
• E. Maintain required licenses/permits/certifications for Services you offer;
• F. Not be subject to U.S. sanctions or located in a prohibited jurisdiction; and
• G. Comply with this Agreement and Platform Policies.

5.2 Ongoing Accuracy. You will promptly update your profile if any information becomes inaccurate, including contact information, service descriptions, availability, pricing, licensure, insurance, and any material safety-related information.

5.3 Account Security. You are responsible for safeguarding your login credentials and for all activity under your account. You will notify us promptly of suspected unauthorized access.

6. Independent Contractor Status; No Employment Relationship

6.1 Independent Business. You and Village Haven agree you are an independent contractor and operate an independent business. This Agreement does not create an employment relationship, partnership, joint venture, agency (other than limited payment facilitation as described in Section 9), or franchise.

6.2 Provider Autonomy. You acknowledge and agree:

• A. you decide whether, when, where, and how to offer and perform Services;
• B. you supply your own tools, materials, and equipment;
• C. you set your Provider Fee and your own cancellation/refund terms (subject to Platform Policies and applicable law);
• D. you may offer services through other platforms or independently;
• E. you are responsible for your own taxes, insurance, and regulatory compliance; and
• F. you have no authority to bind Village Haven.

6.3 No Employment Benefits. You are not entitled to wages, overtime, meal/rest breaks, paid leave, unemployment insurance, disability insurance, workers' compensation coverage from Village Haven, expense reimbursement, or any employee benefits.

6.4 California Classification Notice. California has specific worker classification laws (including AB 5 and related exceptions). The parties intend that Providers use the Platform as independent businesses, but nothing in this Agreement is intended to misclassify any individual, and the parties will comply with applicable law as interpreted by courts and regulators.

6.5 Prop 22 Acknowledgment. The parties acknowledge that Proposition 22 applies to certain app-based transportation and delivery services. The Platform is not designed as an app-based transportation or delivery network, and Village Haven does not rely on Prop 22 for Provider classification unless and only to the extent a court or regulator determines it applies to specific Services.

6.6 No Guaranteed Work. Village Haven does not guarantee engagements, earnings, minimum hours, or any level of demand.

7. Non-Exclusivity; No Non-Compete

You may provide services to others, advertise outside the Platform, and use other marketplaces. Village Haven imposes no exclusivity. Nothing in this Agreement restricts you from competing, except the non-circumvention obligations in Section 13 to protect Platform investment and fee integrity to the extent permitted by law.

8. Provider Responsibilities; Professional Conduct; Legal Compliance

8.1 General Responsibilities. You will:

• A.Accurately describe Services, qualifications, and limitations;
• B.Communicate promptly and respectfully with Customers;
• C.Honor commitments you voluntarily accept;
• D.Use reasonable care and judgment consistent with the nature of Services;
• E.Comply with all applicable laws (including consumer protection, licensing, safety, tax, wage/hour if you hire personnel, privacy, and non-discrimination);
• F.Refrain from harassment, discrimination, exploitation, abuse, or unlawful conduct; and
• G.Follow Platform Policies.

8.2 Truthful Disclosures; No Misrepresentation. You will not misrepresent screening status, credentials, licensure, training, insurance, or experience. You will not create the impression you are employed by or an agent of Village Haven.

8.3 Customer Property and Home Access. If Services involve entering a Customer's home or accessing property, you will follow reasonable Customer instructions regarding safety, security, and privacy, and you will not access areas or items not reasonably necessary for the Services.

8.4 Assistants/Subcontractors. If you use assistants, substitutes, or subcontractors:

• A.You remain fully responsible for their acts/omissions;
• B.You will ensure they are legally authorized to perform the Services and comply with this Agreement;
• C.You will disclose their involvement to the Customer in advance where reasonably expected or required by law; and
• D.You will not share Customer personal information with them except as strictly necessary for performing Services and subject to confidentiality and security obligations at least as protective as this Agreement.

8.5 Records. You will maintain records reasonably necessary for your business and compliance (including tax records and, where applicable, licensing/insurance proof). Village Haven may require reasonable documentation to investigate fraud, safety incidents, or chargebacks.

9. Payments, Fees, and Payout Mechanics

9.1 Commercial Model. The Customer pays:

• A. The Provider Fee (set by Provider) for the Services; and
• B. An additional Platform Fee (currently 15% of the Provider Fee) charged by Village Haven on top of the Provider Fee, as disclosed at checkout.

9.2 Provider Receives Provider Fee. Unless otherwise disclosed to you in writing before checkout for a specific feature, you will receive the Provider Fee paid by the Customer without the Platform Fee being deducted from your Provider Fee, subject to:

• A. Refunds/adjustments under Section 9.7;
• B. Chargebacks, reversals, and fraud controls under Section 9.8;
• C. Taxes we or the Payment Processor are required to collect or withhold; and
• D. Payment Processor fees or payout fees, if any, disclosed during onboarding and in your payout dashboard.

9.3 Payment Facilitation; Limited Payment Agent. Village Haven facilitates payments through the Payment Processor. To the extent permitted by applicable law and Payment Processor rules, you appoint Village Haven as your limited payments agent solely for the purpose of (i) accepting the Provider Fee from the Customer on your behalf through the Payment Processor and (ii) transmitting payouts to you. Receipt of funds by Village Haven (or its Payment Processor) is deemed receipt by you for the Provider Fee, subject to chargebacks, reversals, and fraud controls described in this Agreement.

9.4 Not a Bank; No Escrow; No Trust. Village Haven is not a bank, money transmitter, or escrow agent and does not hold funds in trust for you. Funds flows may be managed by the Payment Processor pursuant to its terms.

9.5 Payment Processor Terms. You must enter into and comply with the Payment Processor's connected account terms as a condition of receiving payouts. If the Payment Processor suspends or terminates your connected account, payouts may be delayed or prevented.

9.6 Authorization; Debits/Credits. You authorize Village Haven and the Payment Processor to initiate credits and debits to your linked payout account to facilitate:

• A. Payouts of Provider Fees;
• B. Corrections and reconciliation;
• C. Refunds, chargebacks, reversals, and disputes;
• D. Negative balance recovery; and
• E. Fees or amounts permitted by this Agreement and Payment Processor rules, in each case to the extent permitted by law.

9.7 Cancellations; Refunds. You will clearly disclose your cancellation and refund policy to the Customer before booking through the Platform. If you do not specify a policy, the default policy in Platform Policies applies.

• A.Platform Fee. The Platform Fee is charged to the Customer for Platform access and is separate from the Provider Fee. The Platform Fee is non-refundable except where: (i) Village Haven expressly agrees; (ii) checkout disclosure states it is refundable; or (iii) required by law;
• B.Provider Fee refunds.

10. Provider Insurance Responsibility

Provider is solely responsible for maintaining any insurance coverage necessary or appropriate for services performed, including general liability, professional liability, automobile coverage, or workers' compensation where applicable. Village Haven provides no insurance coverage for Providers.

You represent and warrant that you maintain insurance customary for your services and risk level. If you do not carry insurance, you must not imply that you do and you acknowledge you bear the full risk of loss.

You will provide proof of insurance upon request.

11. Prohibited Services and Conduct

Providers may not offer services that:

• A.Require specialized licensure when the Provider does not hold such licensure;
• B.Involve medical, legal, financial, or psychological advice unless properly credentialed and legally permitted, and clearly disclosed as such;
• C.Endanger the safety of Users or third parties;
• D.Violate federal, state, or local laws;
• E.Involve controlled substances or illicit activities;
• F.Exploit or harm the vulnerable populations this Platform is designed to support.
• G.Involve services that require registration as a home care organization, home care aide, childcare facility, or similar regulated provider, unless the Provider and engagement fully comply with applicable law and Platform Policies;
• H.Involve weapons, illegal surveillance, sexual services, trafficking, or any exploitation.

Village Haven may remove listings, restrict messaging, block transactions, or suspend/terminate accounts based on suspected prohibited services, fraud, or safety risk.

12. Communications and Interactions with Users

You agree to communicate with Users only through lawful, respectful, and non-coercive means. Messaging features built into the Platform must be used for Platform-related purposes only. You will not use the Platform messaging system to request off-platform payment or to evade Platform Fees.

Village Haven may review or disclose communications when required by law, when necessary for safety, or when enforcing Platform policies, subject to applicable law and the Privacy Policy; and may use automated tools to detect fraud, abuse, and safety risks.

Any agreement you form with a User is solely between you and that User. Village Haven is not a party to such agreements and cannot enforce, modify, or interpret them.

13. Non-Circumvention

You will not circumvent the Platform by accepting or soliciting payment outside the Platform for Services first initiated through the Platform, for a period of 12 Months after the first interaction with the Customer via the Platform, except where prohibited by law. If Village Haven reasonably determines you engaged in circumvention, Village Haven may (i) suspend/terminate your account; (ii) charge you liquidated damages equal to the Platform Fee that would have been charged for the engagement(s) (or, if not determinable, a reasonable estimate based on the Provider Fee); and/or (iii) pursue injunctive relief. Liquidated damages are intended to be a reasonable pre-estimate of harm and not a penalty.

14. Safety Commitments

Providers are expected to uphold the highest standards of safety. This includes:

• A. Respecting personal boundaries and privacy;
• B. Exercising judgment appropriate to the nature of the service;
• C. Taking reasonable measures to prevent harm;
• D. Reporting safety incidents immediately to Village Haven.

Nothing in this Agreement limits a User's or Provider's right to contact law enforcement where warranted. If there is an imminent safety risk, you will contact emergency services first. Village Haven is not an emergency response provider.

15. Intellectual Property

Providers retain ownership of their original content but grant Village Haven a limited, non-exclusive license to display, host, and transmit such content for Platform operation. Providers may not use Village Haven's trademarks, branding, or proprietary materials except as explicitly permitted. Subject to the license below:

• A.You grant Village Haven a worldwide, non-exclusive, royalty-free, sublicensable (through service providers), and transferable license to host, store, use, reproduce, modify (for formatting), publish, display, distribute, and otherwise make available your Content for the purpose of operating, improving, and marketing the Platform and enabling Users to engage with your listings.
• B.You represent and warrant you own or have all rights necessary to grant this license and that your Content does not infringe or misappropriate third-party rights.
• C.To the maximum extent permitted by law, you waive and agree not to assert moral rights in your Content against Village Haven and its sublicensees.
• D.If you provide feedback or suggestions, you grant Village Haven the right to use them without restriction or compensation.

16. Termination

Village Haven may suspend or terminate a Provider's access at any time for, with or without notice where Village Haven reasonably believes immediate action is necessary to protect Users, comply with law, or prevent fraud; otherwise Village Haven will use commercially reasonable efforts to provide notice:

• A. Violations of this Agreement or any Platform policy;
• B. Safety concerns;
• C. Misrepresentation or fraud;
• D. Non-compliance with screening requirements;
• E. Conduct inconsistent with the values of Village Haven and Heart Space Sanctuary.

Providers may close their accounts at any time, but previously formed commitments to Users remain binding. Obligations relating to liability limitations (Section 17), indemnification (Section 18), payment obligations (Section 9), dispute resolution (Section 21), and intellectual property (Section 15) survive termination of this Agreement.

Upon termination, (i) your license to use the Platform ends; (ii) you must stop using the Platform; (iii) you must return or delete any Customer personal information in your possession except as required to retain for tax/legal purposes; and (iv) Village Haven may withhold payouts as required to resolve chargebacks, disputes, fraud, or legal compliance issues, consistent with Payment Processor rules and applicable law.

Any provisions which by their nature should survive termination shall remain in effect, including but not limited to provisions concerning confidentiality and privacy obligations (Section 23 and Section 26), intellectual property rights and licenses (Section 15), payment obligations, fees and chargebacks (Section 9), indemnification (Section 18), limitation of liability (Section 17), releases (Section 19), dispute resolution and arbitration (Section 21), non-circumvention obligations (Section 13), and any other provisions intended to survive termination.

17. Limitation of Liability

17.1 No Liability for Services. To the fullest extent permitted by law, Village Haven will not be liable for any act or omission of any User, including any Services performed by you or any other Provider, or for any injury, death, property damage, theft, or other harm arising from a Provider-Customer interaction.

17.2 Disclaimer of Certain Damages. To the fullest extent permitted by law, Village Haven will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

17.3 Liability Cap. To the fullest extent permitted by law, Village Haven's total liability arising out of or relating to this Agreement or the Platform will not exceed the greater of (a) the Platform Fees actually received by Village Haven from Customers for transactions involving you in the 6 months preceding the event giving rise to the claim, or (b) US$100.

17.4 Nonwaivable Rights. Nothing in this Agreement limits liability to the extent it cannot be limited under applicable law (including for gross negligence, willful misconduct, or where prohibited by California law).

18. Provider Indemnification

You will defend (if requested), indemnify, and hold harmless Village Haven, its affiliates, and each of their managers, members, officers, directors, employees, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• A.Your Services, conduct, or interactions with any Customer or third party (including claims for personal injury, death, property damage, discrimination, harassment, or theft);
• B.Your breach of this Agreement or Platform Policies;
• C.Your violation of law (including licensing, tax, consumer protection, and privacy laws);
• D.Your Content, including any allegation that your Content infringes, misappropriates, or violates third-party rights;
• E.Your failure to pay taxes or amounts owed arising from chargebacks, refunds, reversals, or negative balances; or
• F.Any subcontractor, assistant, or personnel you engage.

Village Haven may control the defense and settlement of an indemnified matter, and you will reasonably cooperate. You may not settle any claim that imposes any liability or obligation on Village Haven without Village Haven's prior written consent.

19. Release; California Civil Code § 1542 Waiver

To the fullest extent permitted by law, you release Village Haven and its affiliates from any and all claims, demands, damages (actual and consequential), losses, liabilities, and expenses (including attorneys' fees) arising out of or relating to (a) your provision of Services, (b) your interactions with Customers or other Users, and (c) disputes between you and any Customer or other User.

If you are a California resident, you expressly waive California Civil Code § 1542, which provides:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

20. Governing Law

This Agreement and any dispute arising out of or relating to this Agreement or the Platform will be governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules, except to the extent the laws of the state where the Services are performed or where you reside (including California) apply and cannot be waived as a matter of law (including certain consumer protection, privacy, and civil rights laws).

21. Mandatory Arbitration and Class Action Waiver

21.1 Agreement to Arbitrate; FAA Except as provided in Section 21.2, you and Village Haven agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, or your relationship with Village Haven (a "Dispute") will be resolved by binding arbitration on an individual basis and not in court. This arbitration agreement is governed by the Federal Arbitration Act ("FAA") to the fullest extent permitted.

21.2 Exceptions. The following are not subject to mandatory arbitration:

• A.Individual claims that qualify for small claims court, brought on an individual basis;
• B.Claims seeking temporary or preliminary injunctive relief to protect intellectual property, confidentiality, or prevent unauthorized access or misuse of the Platform;
• C.Requests for public injunctive relief, to the extent such requests must be heard in court under applicable California law.

21.3 Informal Resolution. Before commencing arbitration, you will send a written Notice of Dispute to hello@villagehaven.org and 540 Pico Ave, Unit 107, San Simeon, CA 93452, describing the Dispute and relief requested. The parties will attempt in good faith to resolve the Dispute for 30 days after receipt before initiating arbitration.

21.4 Administrator; Rules; Location. Arbitration will be administered by JAMS (or, if unavailable, AAA) under its applicable rules in effect at the time. Unless the parties agree otherwise, arbitration will be conducted in Sheridan County, WY or by video/telephone.

21.5 Fees. Payment of arbitration fees will be governed by the administrator's rules and applicable law.

21.6 Class and Representative Action Waiver; PAGA. To the fullest extent permitted by law, Disputes must be brought only on an individual basis. No class actions, class arbitrations, or representative proceedings are permitted.

PAGA: If and to the extent California's Private Attorneys General Act ("PAGA") applies and a court determines a PAGA claim cannot be waived, the parties agree (i) any non-PAGA claims will be arbitrated first and stayed pending resolution of the PAGA claim to the maximum extent permitted; and (ii) the PAGA claim will proceed in court only to the extent required by law.

21.7 Opt-Out. You may opt out of arbitration within 30 days of first accepting this Agreement by sending an email to hello@villagehaven.org, with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect other provisions.

22. Amendments

Village Haven may amend this Agreement periodically. Material changes will apply prospectively and Village Haven will provide notice as required by law (e.g., in-app or email notice). If you do not agree, you must stop using the Platform and close your account.

23. Privacy; CCPA/CPRA; Data Sharing; Confidentiality of Customer Data

23.1 Privacy Policy. Your collection, use, disclosure, and retention of personal information obtained through the Platform must comply with the Privacy Policy and applicable law (including CCPA/CPRA).

23.2 Provider Obligations for Customer Data. You will:

• A.Use Customer personal information only for performing or arranging Services and permitted communications;
• B.Not "sell" or "share" personal information (as defined by CCPA/CPRA), and not use Customer data for cross-context behavioral advertising;
• C.Implement reasonable security measures appropriate to the nature of the information;
• D.Promptly notify Village Haven at hello@villagehaven.org of any suspected unauthorized access, disclosure, or breach involving Customer personal information; and
• E.Delete or anonymize Customer personal information when no longer needed for the engagement, except as required by law.

23.3 Communications Monitoring. You acknowledge Village Haven may retain and review communications to support safety, fraud prevention, dispute investigation, and compliance, subject to law and the Privacy Policy.

24. Compliance with Laws; Licensure; No Professional Advice by Village Haven

You represent and warrant you will comply with all laws applicable to your Services and business, including licensing, permitting, tax, consumer protection, safety, and non-discrimination laws. Village Haven does not provide legal, medical, financial, or professional advice and does not verify licensure except as expressly stated.

25. Provider Representations and Warranties

You represent and warrant that:

• A. You are competent, qualified, and (where required) properly licensed/insured to perform the Services you offer;
• B. Your listings and Content are accurate and not misleading;
• C. You will not violate any third-party rights;
• D. You will not use the Platform for unlawful or exploitative conduct; and
• E. You will comply with all Platform Policies.

26. Confidentiality; Platform Integrity; Security

You will not (a) reverse engineer the Platform; (b) scrape or harvest data; (c) bypass security measures; (d) use bots or automated tools without written permission; or (e) disclose non-public Platform features, fraud controls, or security vulnerabilities. Security reports may be sent to hello@villagehaven.org.

27. Notices

27.1 Notices to Village Haven. Legal notices must be sent to:

Email: hello@villagehaven.org

Mail: Village Haven LLC, Attn: Legal, 540 Pico Ave, Unit 107, San Simeon, CA 93452 (or updated address posted on the Platform).

27.2 Notices to You. Village Haven may send notices by email, text, in-app notification, or posting on the Platform.

27.3 Deemed Receipt. Email is deemed received when sent (unless bounced). Mail is deemed received 3 business days after mailing.

28. Miscellaneous

28.1 Assignment. Village Haven may assign or transfer this Agreement, in whole or in part, at any time, including in connection with a merger, sale of assets, restructuring, or change of control.You may not assign or transfer this Agreement without Village Haven's prior written consent, except to a successor to your business in connection with a sale or transfer of business assets, provided notice is given and you remain responsible for obligations until assumption by the successor is accepted.

28.2 Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

28.3 No Waiver. Failure by Village Haven to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision in the future.

28.4 Entire Agreement. This Agreement constitutes the entire agreement between the parties regarding use of the Platform and supersedes all prior agreements or understandings relating to its subject matter.

28.5 Relationship of Parties. Nothing in this Agreement creates any employment, partnership, joint venture, or agency relationship between Village Haven and any user or provider.

28.6 Force Majeure. Village Haven shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, infrastructure failures, or internet or utility outages.

28.7 Interpretation Headings are included for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where context permits.